Frequently Asked Questions
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Help with my order
Do you offer free shipping?
Yes! All orders over £14.99 qualify for free shipping. QuipUp Members can enjoy Free Next-Day Delivery. Standard free shipping is a 48-hour delivery service
How long does delivery take?
- Next-Day Delivery: Available exclusively for QuipUp Members on all orders over £14.99. Orders must be placed before 3 PM to qualify.
- Standard Free Shipping: Orders over £14.99 are delivered within 48 hours.
What is your returns policy?
QuipUp Members have an unlimited return window. Non-members have 30 days to return their items. The product must be in the same condition as it was sent out.
What days do you deliver?
Delivery times are based on business days (Monday–Friday, excluding bank holidays).
What happens if I place an order after the cut-off time?
Orders placed after 3 PM may be processed the next business day.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking details. You can use these details to track your package through our shipping partner’s website or tracking portal.
Do you ship internationally?
No, we currently only ship to the UK and Channel Islands
QuipUp Membership
What is a QuipUp Member?
A QuipUp Member is someone who subscribes to our exclusive membership programme, enjoying a range of perks including:
- Next day Delivery: Free next day delivery on all orders over £14.99
- Unlimited Returns: Return items whenever you want, as long as they are in sellable condition.
- Price Match Plus 5%: We match competitor prices and offer an additional 5%.
- Monthly Gift Box: Receive a curated selection of products every month.
- Exclusive Deals: Access members-only discounts and special promotions.
- & Much more!
How can I become a QuipUp Member?
Head over to our Membership Page to sign up!